UK Service Terms and Conditions for Landscaping Westminster

These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Westminster to domestic and commercial customers in the United Kingdom. By making a booking, accepting a quotation, or allowing work to begin on site, the customer agrees to these terms in full. These provisions are intended to be clear, fair, and practical, and they apply to all standard landscaping, garden maintenance, soft landscaping, planting, turfing, and related outside-space services unless otherwise agreed in writing.

In these terms, references to “we”, “us”, and “our” mean the service provider operating under the Landscaping Westminster name, and references to “you” or “the customer” mean the person, company, or organisation requesting the services. If the customer is acting on behalf of a landlord, tenant, managing agent, business, or other third party, that customer confirms that they have the authority to agree to these terms. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in force.

These terms are written for a legal information page and are not intended to promote a particular package, project, or location-specific campaign. The wording is designed to cover general landscaping services in Westminster and across the wider UK market, while avoiding unnecessary detail. Nothing in these terms affects your statutory rights as a consumer where those rights apply, including rights under the Consumer Rights Act 2015 and any other relevant legislation.

The booking process begins when you submit an enquiry, request a quotation, or otherwise ask for work to be considered. We may ask for photographs, measurements, site access information, and a description of the work required so that we can provide an accurate estimate. Where needed, a site visit may be arranged before confirming scope, timings, and price. A quotation may be based on fixed-price work, estimated labour, or a combination of labour and materials depending on the nature of the project.

A booking is only confirmed when you accept our quotation or written proposal and, where required, pay any requested deposit or initial payment. Acceptance may be given by email, by written approval, or by another clear method we approve. Once confirmed, the booking will be scheduled subject to weather, access, material availability, and any other factors reasonably outside our control. We may decline or postpone a booking where the site conditions are unsafe, the requested work is outside our scope, or the customer has not provided essential information.

All dates and times are given in good faith but are not guaranteed unless we expressly state otherwise in writing. If access is not available at the agreed time, or if the site is not ready for the work to begin, we may charge a return visit fee or additional waiting time where reasonable. You must ensure that the site is accessible, that any necessary permissions have been obtained, and that pets, vehicles, fragile items, and obstacles are managed before work starts. We are not responsible for delays caused by third-party restrictions, weather, or circumstances beyond our reasonable control.

Our quotations remain valid for the period stated in the quotation or, if no period is stated, for a reasonable time only. Prices may change if the scope of work changes, if hidden conditions are discovered, or if the customer requests variations after the booking has been accepted. Any variation to the agreed work may result in a revised price, which we will explain before proceeding where practical. Materials supplied by us may be substituted with items of equivalent quality where the original item becomes unavailable or delayed.

Payments must be made in accordance with the invoice or quotation terms. For most landscaping services, we may request a deposit before work starts, with the balance payable on completion or at agreed stages. For larger projects, stage payments may apply. Unless we agree otherwise in writing, all invoices are due within the period specified on the invoice. Late payment may result in suspension of work, recovery action, or interest and compensation charges where permitted by law.

Prices are normally quoted exclusive of VAT unless stated otherwise. If VAT applies, it will be shown separately on the invoice. You are responsible for paying all amounts due in full and without deduction, set-off, or withholding unless required by law. If a payment is returned unpaid, reversed, or disputed without valid reason, you may be liable for any bank charges, administration fees, and reasonable costs incurred by us in recovering the amount owed. We reserve the right to retain title in any materials supplied until payment has been received in full.

We aim to complete work with reasonable care and skill, using appropriate methods and suitable materials. The exact outcome of any landscaping project may depend on weather, ground conditions, plant health, seasonal factors, and maintenance after completion. Natural materials such as turf, timber, stone, and plants may vary in colour, texture, size, and appearance. Such variations are normal and do not, by themselves, amount to a defect.

You are responsible for providing accurate information about underground services, hidden structures, drainage systems, boundaries, and any known hazards. Unless we expressly agree otherwise, you remain responsible for the maintenance and aftercare of living materials after handover, including watering, feeding, pruning, and general upkeep. Where a project includes planting or turf installation, success may depend on post-completion care and environmental conditions outside our control.

We will take reasonable care to protect property while working, but landscaping involves soil movement, cutting, lifting, and other physically demanding tasks that can create unavoidable disturbance. Minor marking, compression of soil, temporary access disruption, and similar effects may occur as part of normal operations. We will use reasonable efforts to reduce disruption, but this does not mean that every incidental impact can be avoided. If you ask us to work near delicate items, surfaces, or structures, you do so at your own risk unless otherwise agreed in writing.

Cancellations and rescheduling must be made as soon as possible. If you cancel after booking but before work has started, any deposit may be retained to cover administrative costs, reserved labour, ordered materials, and lost scheduling opportunities, unless a different arrangement is stated in writing. Where work has already begun, you may be charged for labour, materials, deliveries, and any completed stages up to the cancellation date. We will act reasonably and proportionately when applying cancellation charges.

If you wish to reschedule, we will try to accommodate a new date subject to availability. However, a rescheduled booking may be treated as a new booking if the original slot cannot be reallocated efficiently or if third-party materials or subcontractors have already been arranged. We reserve the right to cancel or postpone work due to unsafe weather conditions, supply issues, illness, access problems, or other events beyond our control. In such cases, we will seek to rearrange the work at a suitable alternative time.

If we cancel a confirmed booking for reasons within our control and no suitable alternative can be agreed, we will refund any advance payment for the undelivered portion of the services. However, we will not be liable for indirect losses, wasted time, or consequential expenses resulting from the cancellation, except where liability cannot lawfully be excluded. Force majeure events include severe weather, flooding, fire, strike action, transport disruption, acts of government, or other exceptional events that prevent performance.

Our liability is limited to the extent permitted by law. We do not exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, we are not responsible for loss of profit, business interruption, loss of opportunity, indirect loss, or any damage that arises from information supplied by the customer that is incomplete, inaccurate, or misleading.

Where we are liable for damage to property caused by our proven negligence, our responsibility will be limited to the reasonable cost of repair or replacement of the affected item, taking account of age, condition, and fair wear and tear. We are not responsible for pre-existing defects, hidden faults, unstable ground, or deterioration that was already present before we started work. You should remove or protect valuables, ornaments, and fragile items before the project begins, unless we have agreed in writing to manage such items ourselves.

Any claim relating to damage, defects, or incomplete work should be raised within a reasonable time after discovery and, in any event, as soon as practically possible. We may be given a fair opportunity to inspect the issue and, where appropriate, return to inspect, correct, or complete the work. No third party may rely on these terms under the Contracts (Rights of Third Parties) Act 1999 unless we expressly agree otherwise in writing.

With regard to waste regulations, both parties must comply with all applicable UK laws governing the handling, transport, disposal, and transfer of waste. Landscaping work can produce soil, green waste, wood, stone, packaging, and other materials that may need careful management. Unless otherwise agreed, waste produced by our work will be removed by us or by a properly authorised waste carrier acting on our behalf. Where waste is left on site for the customer to manage, it becomes the customer’s responsibility to store, sort, and dispose of it lawfully.

You must not ask us to dispose of restricted, hazardous, or contaminated materials unless this has been specifically agreed and we are legally able to do so. This includes materials such as asbestos, chemicals, oils, contaminated soil, and any item requiring specialist handling. If such materials are discovered during the work, we may suspend the project and require further instructions. Additional charges may apply if waste classifications change, if extra skips or removals are required, or if contamination is discovered after work has started.

We reserve the right to require waste transfer notes, carrier details, site records, or other information necessary to show lawful disposal. Improper disposal is not permitted, and neither party may request or facilitate activity that would breach environmental, waste, or duty-of-care obligations. Where waste is removed by us, title passes only in accordance with the relevant law and once the waste is lawfully transferred. The customer remains responsible for any special instructions that may affect the legality or cost of waste handling.

All materials, plant stock, and items supplied by us remain our property until paid for in full, unless title has passed by law or by express written agreement. The customer must not resell, pledge, or dispose of unpaid-for materials supplied under the contract. Any plants, turf, aggregates, or construction materials supplied are intended for the agreed project only. If you provide your own materials, we are not responsible for defects, unsuitable specifications, or performance issues arising from those materials.

Photographs, measurements, drawings, and descriptions provided by us are for general illustration and planning purposes only unless stated otherwise. We may use subcontractors or specialist trades where needed, but we remain responsible for the services we have agreed to provide, subject to these terms. Nothing in this document creates a partnership, agency, or employment relationship between us and the customer. Each party remains responsible for its own tax, legal, and regulatory obligations.

Governing law and jurisdiction: these terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless you are a consumer resident elsewhere in the UK and mandatory law gives you a different right. Any dispute should first be raised in writing so that both parties have a reasonable opportunity to resolve it promptly and proportionately.

We may update these terms from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of booking will normally apply to that booking, unless a change is required by law or a different version is expressly agreed. If there is any inconsistency between a quotation, proposal, invoice, and these terms, the order of precedence will be the written agreement first, then the quotation or proposal, and then these standard terms.

By proceeding with a booking for landscaping services in Westminster or any related UK landscaping work, you confirm that you have read, understood, and accepted these terms. These service terms are intended to support a transparent working relationship and to manage expectations for all standard outdoor works. They are not a substitute for specific project contracts where extensive design, construction, or specialist regulations may apply.